Skip to main content

Avaya IP Office 6+ - Listening connection

These instructions help you configure your Avaya IP Office 6+. phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Plus application:

Avaya IP Office.TDS
Avaya IP Office.TDT

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

To configure the Avaya IP Office / IP500 to output SMDR you must program the Avaya IP Office unit to send the SMDR data to the computer running TIM Plus. Using the Avaya IP Office Manager application, perform the following steps to configure the SMDR output:

  1. Log in to your Avaya IP Office / IP500 unit using the Avaya IP Office Manager.

  2. Click on System from the left-hand menu and select your Avaya IP Office unit.

  3. On the right-hand side, click on the CDR/SMDR tab.

  4. From the Output drop-down menu, select SMDR only. The SMDR section will now become active at the bottom of the page.

  5. In the IP Address field, enter the IP address of the machine that TIM Plus is installed on.

  6. In the TCP Port field, enter the port number that you want your SMDR data to be sent to. You can use any free TCP port, but we would recommend one in the 9000 range.

  7. In the Records to Buffer option, increase the value to the maximum available.

  8. Check the Call Splitting for Diverts option.

  9. Click on the OK button, then save and merge the configuration for the settings to take effect.

Here is an example of the SMDR screen and how it should be configured:

IP Office SMDR config

Configure TIM Plus​

Follow the steps below to configure TIM Plus to connect to your Avaya IP Office 6+:

  1. Click on the Directory tab.
  2. If you don't have a site set up, press Add and select PBX from the drop-down menu. In the dialogue window, name your site and then select Add.
  3. Locate the site object you want to configure in the Directory, click on it and select Properties. TIM Plus PBX Connection Properties
  4. In the Site Properties window, select Avaya IP Office 6+ from the PBX model drop-down list.
  5. In the Connection method field, select Listen for connections from PBX from the drop-down list.
  6. Leave the Host field blank.
  7. In the Port field, enter 9000.
  8. Click on the Options tab and tick the Keep a local backup of any data tickbox, as shown below TIM Plus PBX backup options
  9. Click on the Save button to apply the settings.